Frequently Asked Questions
You can contact our office on this number during business hours for all queries.
Monday to Friday from 7:30am to 3:30pm Australian Western Standard Time (AWST)
Please note that we are located in Western Australia and that WA public holidays may vary from those in other States. Our office and warehouse will be closed on any observed Western Australian public holidays.
If you need to reach us outside of business hours or we couldn’t answer your call, you may always leave us a message with your details, and we will get back to you ASAP.
Alternatively, you can also contact us via email at mail@abacused.com.au.
If your query is regarding an order, please note that you can place orders via our website at any time regardless of business hours or public holidays.
59 820 977 485
PO Box 1115
OSBORNE PARK DC
WA 6916
AUSTRALIA
No, we have no affiliation whatsoever with Abacus Calculators, which is a different company.
Yes, you can place orders as a Guest without registering or logging in to an account. However, please note that by choosing the Guest option, you won’t be able to access any purchase history.
Therefore, we recommend registering an account, especially if you are ordering on behalf of a school. This makes it possible to track your purchase history and have items on backorder which will be supplied freight free as soon as they become available.
When registering an account, this allows you to save your personal details as well access items added to your cart any time. This can be a huge time-saver each time you place an order.
You can register an account at any time by clicking on “Login/Register” at the top of our website.
If you require assistance, please contact our friendly staff on 08 9445 7133.
Click on the “Login/Register” tab at the top of the homepage. Select the “Forgot your password?” link, enter the email used to register with us, click “Reset My Password” to recover your password.
Items in your cart are saved for 30 minutes if you have used a guest account (not registered an account). If you have used your registered account, items in your cart will remain and we will send you emails to remind you that your cart can still be accessed.
School accounts have the option to pay by 30-day account by supplying a purchase order number.
The Purchase Order number is an official number which your school’s Account staff will assign to an order as reference for them to pay for an order. This number may be required for your school accounts purposes when placing an order on your school account, however, it is not necessary from our end.
To get more information about Purchase Order numbers, please see your school’s Account staff.
Teachers can use a school account provided they have been granted access to the school account’s login details by their school.
Alternatively, teachers can create an individual school account which gives them exclusive access to the account. To register, simply click on “Login/Register” and follow the instructions. Please note that with a school account, you will need to provide a school purchase order number when checking out.
To find the product that you are looking for, enter a short description of the product, brand or category into the "Search" bar at the top of the website and press "Enter". You can also search for an item from our catalogue by typing in its code.
Products have been categorised in multiple ways to allow you to customise and refine your searches to find the product that best suits your needs.
No. Unfortunately, because we are not a large publishing house, we are unable to provide goods on APPRO.
If you are a teacher located in Perth, you are more than welcome to come check out our product range in our warehouse.
We endeavour to provide you with the most accurate product information that we possibly can, so if you require more information about any of our products, please contact our friendly staff on 08 9445 7133.
Browse our website to find the items you wish to purchase and add them to your cart. From there you can click on the cart icon to review your cart and start the checkout process. Then, you enter your details, as well as your payment details or a school purchase order number.
Email orders
You can send through your order via email to mail@abacused.com.au.
Please remember to include the school/address you would like the order to be sent to, your school order number/payment information, and contact details along with the code/short description for the products that you want to order.
You can also scan-and-email any order forms through, just remember to include the information mentioned above.
Order Forms
You can use our order form to place your order.
Alternatively, you can use your own or your school’s order form as long as it has your school’s address, contact details, and the code/short description of the products you wish to order.
Unfortunately, we do not take any orders over the phone as we require a paper trail for each order. However, if you are having difficulties placing your order through any of the above methods, please contact our friendly staff on 08 9445 7133 and we will be more than happy to guide you through the process.
No, all pricing and terms and conditions remain the same regardless of the order method you choose. We recommend placing your orders online, as this is the quickest and easiest way to order. It also provides you with a full history of your purchases.
Any items that are temporarily out of stock will automatically be placed on backorder (if you have created an account at checkout), unless otherwise directed. These items will be noted on your Invoice and will be dispatched to you as soon as they become available. We do not charge freight on any backorders.
You may contact our friendly Customer Service staff on 08 9455 7133 to obtain more information on the delivery of your backorder.
Please contact us as soon as possible on 08 9445 7133 or at mail@abacused.com.au. We’ll help you make changes to your order if possible.
We will keep you up to date on the status of your order via email. Please check your email inbox for updates.
All items being returned MUST have a Return Authorisation Form included. Orders returned to Abacus without a Return Authorisation Form will NOT be accepted, even if your school account has not been paid yet.
To obtain a Return Authorisation Form, please contact our customer service staff on 08 9445 7133.
You’ll be asked for the order’s invoice number in which the item you want to return was included. Our staff members will advise you on how to return your order.
We recommend reviewing your order with due care before placing it as we are under no obligation to provide refunds in cases where a customer has changed their mind or selected the wrong item.
We offer the following for eligible orders:
• Free Shipping Australia-wide on order amounts from $500 (ex. GST)
• $14 (ex GST) flat fee shipping Australia-wide on any other order amounts
Orders are eligible if:
• The order does not include any "Large Freight Items". These include but are not limited to Callero and Gratnells trolleys and frames.
• The delivery destination is not a remote location, which means additional delivery charges may apply and will be advised upon order confirmation.
• The order does not include fit-outs.
• The order is placed online via our website and the shipping address is located within Australia.
Most orders that include large freight items are charged at a $150 (ex GST) capped bulk freight delivery fee. However, this fee may vary depending on order weight, dimensions and destination address (for example, remote or offshore locations).
Please call our friendly customer service staff on 08 9445 7133 if you require further clarification.
Overseas Customers - please contact us for a quote. Alternatively, freight will be charged at cost.
This depends on where you are located. As a rule of thumb we say between 5-10 working days for orders sent via Australia Post / StarTrack.
All orders are posted from our Perth warehouse and are usually dispatched on the same day or the next day after placing your order.
You’ll receive a tracking number via email once your order is shipped. You can track your order by entering your tracking number at www.auspost.com.au\track.
We also offer ‘Express’ Post services. Please contact our friendly Customer Service staff on 08 9445 7133 if you need further information on our delivery options.
We will keep you up-to-date on the status of your order via email. Please check your email inbox for updates.
We don’t, unfortunately!
Unless you give us instructions to send an order during the school holidays, Abacus will not post any orders while schools are closed.
Orders will usually be held in our warehouse and then sent during the first week of the new term to avoid receiving returned parcels.
Yes, you can select "Click and Collect" when placing your order. We will contact you when your order is ready for collection. Orders can be collected from our Osborne Park warehouse:
49 Guthrie Street
OSBORNE PARK
Western Australia 6017
Our warehouse is open Monday to Friday from 7.30am to 3.30pm.
Yes, you can purchase items on behalf of your school in our warehouse in Osborne Park. You can either pay on purchase or it can be invoiced out to the school account.
The Purchase Order number is an official number which your school’s Account staff will assign to an order as reference for them to pay for an order. This number may be required for your school accounts purposes when placing an order on your school account, however, it is not necessary from our end.
To get more information about Purchase Order numbers, please see your school’s Account staff.
30-Day Accounts (School Account)
When you register as a school account, you are entitled to 30-day account payments.
Simply provide us with a school purchase order number when placing your order. We will send an invoice with your order, and you will have 30 days from the date on the invoice to pay the total order amount (including GST) which is listed at the bottom of your invoice.
If you would like to set up a school account or need an extension on your existing account, please contact our Accounts staff on 08 9445 7133 or at mail@abacused.com.au.
Debit/Credit Card Payments
Both Visa and Mastercard payments are accepted.
Enter your card details when prompted during checkout. You have the option so save payment details to your account for a faster and easier checkout process the next time you shop with us.
Abacus Educational Suppliers does not hold any credit card information. All credit card payments are handled via our secure online payment gateway which is hosted by Braintree / PayPal Australia.
You can enter any special voucher numbers in the discount codes box in your shopping cart and then select "Apply Discount".
Please note that you can’t use a discount in conjunction with another discount. The larger discount will be automatically added to your purchase.
Our website supports all popular browsers across all platforms and devices. You can check if your browser is current by going to What Is My Browser
Items in your cart are saved for 30 minutes if you have used a guest account (not registered an account). If you have used your registered account, items in your cart will remain and we will send you emails to remind you that your cart can still be accessed.
Yes, all main pricing displayed on our website is exclusive of GST. This includes freight costs. However, we may display pricing inclusive of GST as well for your convenience. The GST component must be paid on all orders.
Schools are also required to pay GST when paying an invoice. The invoice provided may be used to claim GST back. Schools, childcare facilities, other educational institutions, and most registered businesses will receive a 100% refund of any GST paid when they lodge their GST returns. Please see your school’s Account staff for more information about claiming your GST.
GST is calculated at a rate of 10% so you can simply add 10% to the total of your order to determine the grand total. The GST amount is clearly stated in the shopping cart breakdown.
Please note that access to our warehouse is restricted to school personnel only. Unfortunately, we are no longer open to the general public. Teachers and school personnel may visit our warehouse during opening hours. We have a large range of our products available for teachers to purchase in store.
Some of the items on our website may not be available in-store. Kindly contact our Customer Service staff on 08 9445 7133 to check availability of the items prior to visiting.